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Client Reviews

celalela44

We enjoyed working with Serena , she listened to our needs, patienting waited until we found the perfect location, size and wats. Never felt rushed or hurried to make a decision we weren’t ready for. As we had felt with other agents. We felt our interest was her priority.

wendyredfield7

Our experience with Tom Heuser and his team was very positive. Tom is professional, responsive, and knows how to move a transaction along. He courteously and patiently responded to our questions as he went through the entire process of the house sale and time frame. We felt like we were getting good advice from him and never felt that he had anything but our best interest at heart. Tom did an exceptional job of marketing and selling our home. The Heuser Team was a pleasure to work with. They are definitely committed to provided outstanding customer service. We would enthusiastically recommend Tom to anyone needing their knowledge and expertise!

87juniper8

We were thrilled to have hired Tom and Serena Heuser to list our home. Tom is an excellent communicator and negotiator, and walked us through every step of the transaction. He never made us feel like we were bothering him and always took the time to answer all of our questions. We had multiple offers within the first few days of our listing, and Tom helped us navigate through them all to determine which was the best for us. Even the buyers realtor was pleased with Tom and how smooth the transaction went! We would highly recommend the Heuser Team for your real estate needs. They have a thorough knowledge of the Las Vegas area and also what to anticipate when selling your home.

timbado

My wife and I are so glad we selected Tom Heuser as our agent. Tom was able to connect us with a buyer 4 days before our home actually went live on the market. Tom is a true professional and an all around nice guy. We highly recommend Tom to anyone needing a realtor in Las Vegas.

saslinger1980

Tom and Serena are honest, responsive and overall easy to work with. This is my second round using both Tom and Serena and this transaction went as smooth as could be. My first experience was in 2015. They were on top of all communications and deadlines. Tom and Serena have exceeded my expectations to no end on both the selling side and buying side. Tom had us under contract in less than a week. We closed right on time on the sale. Serena worked magic on the buying side. The first offer we put out there was the offer that was accepted and we will close early on the purchase, leaving us plenty of time to move into our new home. They are both professional and deliver, as promised. You won't be disappointed if you decide to work with them.

zuser20171003135434983

Serena Heuser is great! Serena and her entire team made our buying process simple and easy. We were purchasing from out of state and the entire Heuser team was incredibly responsive and knowledgeable. I would highly recommend Serena and her team!

danielishihara

As a first time home buyer, I had a wonderful experience working with Serena. My wife and I have learned so much with the buying process and Serena was very transparent on how things worked. We viewed less favorable homes and struggled with bidding wars on the more favorable resale homes.

The main point I would like to make is the pride in her sales. She was very patient and wanted to be sure of making the right sale, not any sale. After weeks and months of exploration, with frustration settling in, my wife and I almost submitted an offer for a less favorable home. By observation, Serena questioned if this was the right home for us. After sleeping on it, we were glad that we did not pursue an offer on a home that we were not fully satisfied with. I almost purchased a home that I probably would have regretted.

We finally ended our journey and closed on a new home. There was a discrepancy with the lender’s closing cost. I contacted Serena and she was able to reach out and get us help. It really made me feel secure to be in her hands.

In my opinion, this is why I highly recommend the Heuser team:

- Trust
- Professionalism
- Knowledge
- Patience

mike slockbower

We had very good experience with Tom and his team to sell my house. We chose him because he is a 5 star agent on Zillow review. We are really fortunate that we found the right agent. Tom sold our house in a very short time and the whole transaction went smoothly. Tom did great preparation work before put house in the market, open house, professional pictures taken by photographer, right market price setting. We strongly recommend Tom and his team if you are looking for a great agent !

mario giannini13

Tom was absolutely amazing when it came to listing and selling our home. We needed to make sure we sold the property but was able to still live in it until our new home was ready for us to move in. Not only did he get us the time we needed, but he also was able to get us more than list price as well and sold it in 2 days! His team is wonderful and very professional as well. If you want to sell your home with a pro, call Tom and his team!

Larry Hite

Tom and his team were extremely attentive and helpful during this process. This was the first time my wife and I had sold a house and he came to the initial meeting prepared and ready to guide us through the process. During the time he was quick to respond via email or phone and was always willing to work around our schedule. Being that this was our first time selling we would always have questions and he or his team was able to answer them in a timely manner. Tho we are relocating out of town if we ever come back to Vegas he will be my first call when purchasing a home.